Expectations = :
- the act or state of looking forward or anticipating.
- something expected; a thing looked forward to.
- the degree of probability that something will occur.
- Statistics . mathematical expectation.
Yesterday I was playing with my son and he was behind me to get more and more chocolates from me. And I was trying to set his expectations. I had two ways to set him right, easy and faster was to set his expectations as per his needs. Other was to make him understand with all proper explaination and setting his expectations which could have been long and painful process. Lets not get into what I finally did
Setting the right expectation is important on any front and CMS world is no different.
I have been part of few sales demo’s and it is really amazing to see how the sales people try to promote their product by just agreeing that they can do whatever client needs, setting wrong expectations. Well, I think it is very important to set the right expectations at first place. Because all the other expectations are relates to each other and they can blow aways pretty quickly.
Lets take an example, in one of the CMS demo, there were queries from client around workflow capabilities to understand the level of granuality available OOTB (Out of the Box). As usual, the sales team provided sales pitch highlighting all the positives and agreeing with client that their needs for workflow could be fulfilled by this product better than any other in the market. All went out happily out of the room. Client went back with certain expectations that building any custom workflow within the system is easy (drag and drop) and so they started working on requirements. Time passed and development phase arrived and so did the troubles. The defined requirements could not be matched with the OOTB workflow and it ended up with lots and lots of customization and thus adding all the upgrade issues along with it.
So, if you set the expectations right at the first time, though it might be painful and not the melody music to people who are listening to you, but it is going to help in long run.
Have a I set the right expectation about my blog with my 100th post?